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ITIL For Beginners: The Complete Beginner's Guide to ITIL
Download ITIL For Beginners: The Complete Beginner's Guide to ITIL
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Product details
Paperback: 158 pages
Publisher: ClydeBank Media LLC; 2 edition (February 1, 2017)
Language: English
ISBN-10: 1945051337
ISBN-13: 978-1945051333
Product Dimensions:
6 x 0.4 x 9 inches
Shipping Weight: 7.8 ounces (View shipping rates and policies)
Average Customer Review:
4.1 out of 5 stars
91 customer reviews
Amazon Best Sellers Rank:
#240,656 in Books (See Top 100 in Books)
This is the ONLY Kindle eBook I have ever returned; I felt the content was not worthy of even a few dollars as in my opinion I've read more in-depth information on free websites or even other book descriptions. This is my personal opinion, you may love it - I'm an IT Manager with over 30 years experience so perhaps I'm too demanding.
I have more than 15 years experience in I.T Systems and Business Management but for the last 5 years I was doing mainly hardware repair for both elementary and secondary schools when a new manager was assigned to the department. Every meeting held during the transition period, the new manager spoke about the I.T Department being compliant to the ITIL Framework. I had never heard of ITIL before but was ready to prove myself as a valuable team player. I bought two books on ITIL, ITIL For Beginners and a study guide to help prepare me to take the certification exam. However I got this book in my hands first. After reading the first two chapters only, I was able to produce a service operation plan for the department linking service functions and service processes to roles and actual responsibilities to staff members. I may be an extreme case because of all my prior experience in both business and I.T. and it is said that ITIL teaches I.T Professionals to think like businessmen. I call ITIL common sense for I.T Professionals and even without taking the certification exam as yet I am already feeling that this is one of the best books that I have ever bought. If you are serious about functioning in an ITIL compliant I.T environment buy this book, you would be glad that you did.
Perhaps it's not totally the publisher's fault, but this is the driest subject material possible. I found that reviewing the material did not make me feel like I understood the subject matter, to the extent that it was like listening to a 2.5 hour long syllabus for a college course.
I can recommend this book, since the concepts and the definitions are well explained to introduce you to ITIL, don't expect for deep explanations or detailed analysis, this is not the goal of this book. Is the best point to start if you are trying to start to path to ITIL certifications.
Provides clear explanations of ITIL terms and concepts. A good place to start. Recommended reading for experienced IT professionals who unfamiliar with ITIL.
I highly recommend reading this book before taking an ITIL Certification class and/or test. It will give you a break down and understanding of all 5 Life Cycle Stages. It really helped understand all life cycle stages and gave me a head start and expectation of what the ITIL Foundation class was going to cover. I also found the practice exams very helpful.
I'd give this 4.5 stars but that isn't possiblePrice is perfectBook is a great overviewWould have liked just a little more useful content ... but hey it works
The booklet gives the reader a quick overview of the different parts of ITIL and it does it quite well. It won't make you an expert but help you get a grip of what it's all about. For my own part I know now what part to focus on as well as understand what others are talking about.
Good beginners book.
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